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FAQ
(Frequent Asked Questions)
- What type of Toner and
Ink that you sell in this
store ?
We sell both the original
genuine printer toner and
remanufactured toner at this
store. All our original
genuine printer toner
originated from Original Toner
manufacturer such as HP,
Canon, Lexmark, Konica
Minolta, Samsung, Panasonic,
Ricoh, Fuji Xerox and more. We
do not sell the so called
original toner come from
unknown source.
- What happen if the
remanufactured toner that I
purchased is defective ?
All remanufactured toner
sell at this store gone
through stringent quality
control process and it is very
unlikely that you will receive
toner that is defective. In
the event that there is some
printing issue with the toner,
we will replace a new
remanufactured toner for you
as long as you are able to
send back the said defective
toner to us.
- Why
does www.PrinterToner.my sell
both original and
remanufactured toner
cartridges?
We sell both original and
remanufactured product to give
consumers the option to
choose. However, we would
encourage consumers to use
remanufactured products as
consumers and their companies
find ways to cut their
printing costs . In addition,
using remanufactured product
help the environment and save
this planet.
- What
is remanufactured printer
toner cartridge?
Remanufactured cartridges or
Recycled Toner Cartridge make
use of the used original
cartridges that have been
through one cycle of service
and have been disassembled,
cleaned, and refilled.
The printer drum are also
changed at the same time. They
are thoroughly tested to
ensure quality, and their
performance is as good as new
cartridges. Remanufactured
cartridges are 40-70% cheaper
than OEM cartridges.
- Will
remanufactured printer ink
& toner cartridges void my
printer warranty?
No. The following are excerpts
from major manufacturers:
"The use of
remanufactured cartridge alone
does not void your printer
warranty"
- Is
Remanufactured ink and toner
cartridge different from
Refill?
Re-manufactured cartridges
have far better quality than
the Re-fill cartridges. The
Refilled Toner Cartridges
just go through the simple
process of refilling the used
cartridge with ink and this
often end up with refilled
toner of poor printing
quality. At
www.PrinterToner.my,
we merely sell Remanufactured
Toner Cartridges that have gone
thorough remanufacturing process
and changing of critical
printing parts in the toner
cartridges.
- What happen if I selected
an item and put into the
shopping cart but do not
proceed for a period of time?
Merchandise that has been put
on the shopping cart will be
reserved for a period of 4
hours for further execution by
user. After this period, the
merchandise would be taken out
from the cart (quantity be
reduced to 0 upon checkout)
and be available for other
customers.
- When will I be billed?
Your credit card will not be
billed until your order is
ready to be shipped out.
Please note that all products
are subject to availability.
- Do I have a choice in
currency payment?
At PrinterToner.my , we only
transact in RM Ringgit
Malaysia.
- What if I want to return
my product?
Please refer to our Returns
Policy
- Is my privacy protected?
Please refer to our Privacy
Policy.
- Is my credit card
information secure on the
Internet?
We work to protect the
security of your information
during transmission by using
Secure Sockets Layer (SSL)
software, which encrypts
information you input. As for
credit card information that
you entered during the
purchasing process, it would
pass through our site to
payment provider that we used;
it is invisible to us.
Please refer to our Privacy
Policy for
more details.
- When do I expect to
receive the merchandise?
Orders received will be
processed immediately. Estimated
delivery time depends on the
destination address. To
calculate the delivery time,
we add the time it takes for
your ordered merchandise to
arrive at our warehouse from
our supplier and the time
needed for the delivery agent
to deliver to your designated
addresses. The following
is an estimated time of
delivery.
Standard shipping: 3 - 4
business days.
Please note that we do not
deliver to P.O. Box addresses.
- Can I purchase the good
without going through the
online catalogue ?
You can contact our office at
+603. 89449965 / +603.89449365
and inform us
the item you wish to purchase.
From there, we will inform you
the amount the you need to pay
and payment can be made via
Bank Deposit into our account.
Once payment is made, we will
proceed to make arrangement
for delivery.
Do you accept cheque
payment ?
Basically, the products on the
site can only be purchased and
paid online using VISA Card,
MasterCard and Amex card via
PayPal. Alternatively,
you can also choose offline
payment.
Various type of offline
payment are as follow :-
- Pay via Maybank2u.com to
Hiley Online
- Pay online fund transfer
to our Maybank Account
Number 514383 511398,
Account Name Hileytech Sdn
Bhd.
If you wish to payment via
cheque, you will have to
follow the procedure below:-
- Email us the list of
products that you wish to
purchase.
- We will reply you with
the total amount payable.
- You will need to pay us
via cheque by either
sending us the cheque or
deposit it into our Maybank
(MBB) Account No. 514383
511398 and
then fax the deposit slip
to us to
+603.89440665
Once payment is cleared,
we will deliver the
products.
Will I will be able to
view the total Shipping
Charges when I checkout ?
Yes
How soon can I expect the
goods after I purchased online
?
The goods will be delivered
within 5 days from the date of
your order. In the event that
some of the products that you
have purchased run out of
stock, we will contact you to
inform you the new delivery
schedule and have your
confirmation to proceed with
the purchase.
How will the purchased
items be delivered ?
Depending on the weight, size
and location of delivery, we
will use either courier
services or express post.
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